Security
Protecting Yourself Against E-mail Fraud
Internet “phishing” scams are one of the fastest-growing frauds today. Phishing typically involves a bogus e-mail message that uses legitimate materials, such as a company’s Web site graphics and logos, in an attempt to entice email recipients to provide personal financial details, such as credit card and Social Security numbers.
Financial institutions, government agencies, retailers, credit card companies and many other organizations have seen their Web site graphics, including corporate logos and other materials, “borrowed” by fraudsters intent on tricking consumers into divulging personal financial information by responding to an official-looking, but entirely bogus, e-mail. Like many cons and scams, phishing preys on the unwary. Here’s how you can keep your guard up, and help fight back against this form of fraud.
TAKE SOME SIMPLE PRECAUTIONS.
- Never respond to an unsolicited e-mail that asks for detailed financial information. Know whom you are dealing with.
- Report anything suspicious to the proper authorities. Alert the company or government agency identified in the suspect e-mail through a Web address or telephone number that you know is legitimate.
- You can also contact the Internet Crime Complaint Center at www.ifccfbi.gov— a partnership between the FBI and the National White Collar Crime Center—if you think you have received a phishing e-mail or have been directed to a “phishy-looking” Web site.
“STOP, LOOK AND CALL” The Department of Justice advises e-mail users to “stop, look and call” if they receive a suspicious email.
- Stop. Resist the urge to immediately respond to a suspicious e-mail—and to provide the information requested—despite urgent or exaggerated claims.
- Look. Read the text of the e-mail several times and ask yourself why the information requested would really be needed.
- Call. Telephone the organization identified, using a number that you know to be legitimate.
IF YOU’VE BEEN “PHISHED...”
If you believe that you have provided sensitive financial information about yourself through a phishing scam, you should:
- Immediately contact your financial institution.
- Contact the three major credit bureaus and request that a fraud alert be placed on your credit report. The credit bureaus and phone numbers are: Equifax, 1-800-525-6285; Experian, 1-888-397-3742; and TransUnion, 1-800-680-7289.
- File a complaint with the Federal Trade Commission at www.ftc.gov or 1-877-382- 4357.
- Consumers should never provide their personal information in response to an unsolicited telephone call, fax, letter, e-mail or Internet advertisement, says the Federal Deposit Insurance Corp.
- The bottom line: Don’t get hooked by fraudulent phishing attempts!
Identity Theft is a Growing Problem. Protect Yourself.
Identity theft has become a major issue in recent years, costing Americans over $52 billion per year. But you don't have to be a victim. You can reduce your exposure to identity theft by following some simple guidelines. Here are ten ways you can protect yourself.
1. Shred All Identifying Documents, Bank Slips, Etc.
Bank deposit receipts, credit card statements, old documents, anything with sensitive information should be properly disposed of. If you don't have a fireplace, consider investing in a low-cost paper shredder. Identity thieves can learn a lot from rifling through trash -- don't let yours give away your identity.
2. Shop Online Only on Secure Web Sites
Shopping online is safe -- when you use secure web pages. Check the bottom of your browser and look for a locked graphic, or look for "https" in the address bar. This means you are on a secure web page and your data is encrypted. Without a secure connection, hackers can eavesdrop on your transaction and grab your private data.
3. Don't Fall for Phishing Scams
Phishing is a technique employed by identity thieves through email or online chat services. The thief pretends to represent a company, such as PayPal or your credit card issuer, and informs you that you need to respond with some information or click on a link. The thief may even claim to represent a charity or sweepstakes giveaway. Don't fall for it. Don't respond and don't click the link, even if it appears to be a legitimate link. Responsible organizations will not contact you in this way.
4. Beware of Telephone Scams
Never give out personal information over the phone to someone who calls you claiming to represent a bank, credit card company, charity, or other organization. People are not always who they claim to be. You could be talking to a scam artist who is sweet-talking you out of your credit card or bank account number. This is an old scam, but still widely practiced today because it works. Don't let it work on you.
5. Keep Anti-Virus and Anti-Spyware Software Up to Date
A computer virus or trojan horse spyware program that sneaks its way onto your computer can compromise your private information. These malicious programs can scan through your entire harddrive and send what it finds out over the internet. To combat this threat, be sure to run an anti-virus program and at least one anti-spyware program. These programs will help defend your computer against those who want to compromise it.
6. Check Your Credit Report
According to US law every citizen is entitled to one free credit report each year. You can get the free report from the three major credit agencies. Verify that the information is correct and check for suspicious activity, particularly mysterious new accounts opened. For even better protection, sign up for a service that notifies you when changes occur to your credit report.
7. Ask About Identity Theft Prevention Procedures
Ask your bank about what they are doing to combat identity theft. Call your credit card company and find out if you will be liable for fraudulent charges. Ask your employer about what steps are taken to safeguard sensitive employee data. It's your data; you should know how it is managed.
8. Secure Your Important Documents
Your social security card, passport, birth certificate and other identifying materials are highly sought-after by identity thieves and can command top dollar on the black market. Be sure that your documents are safely stored, preferably in a locked box tucked away and out of sight. Do not regularly carry these documents on you. When you travel, pay special attention to securing your passport. Leave it in a hotel room safe at all times.
9. Be Vigilant About Your Social Security Number
Some institutions--insurers, colleges, etc.--prefer to use your social security number as their identification number for you. This is very foolish, as it essentially deprivatizes this number. Because your social security number can be used to gain access to a lot of other private information about you, opt out of allowing institutions to use it. Another number can be substituted instead.
10. Be Careful With Your Mail
Of course tampering with someone's mail is a federal offense, but that doesn't stop people from doing it. Try not to let incoming mail sit in your mailbox for a long time. If you are going to be away, have the post office hold your mail for you. When sending out sensitive mail, consider dropping it off at a secure collection box or at the post office itself.
Follow these ten tips and you will minimize your exposure to identity theft. Be safe, and spread the word. Feel free to pass this information to friends, family, and coworkers. The more people who are vigilant, the harder it will be for identity thieves to succeed in their crimes.